Administrative services A-Z

As a German citizen, you are required to have an identity card from the age of 16 if you do not have a valid passport. Any theft of your identity card must be reported to the Bürgeramt or the police. If you do not do this, you are acting irregularly.
After reporting it, you can apply for a new identity card. If you have a valid passport, you do not have to apply for a new identity card.
If you report the theft to your local citizens' registration office or the police, the online ID card will be blocked at the same time.
You can also have your online ID card blocked yourself by telephone.
The blocking ensures that any attempt at misuse is detected immediately. After the blocking, it is no longer possible to use the online ID card function of your ID card or to have it read on site.
You can only have the signature function blocked by the provider of your signature certificate.

• ID card stolen.

You do not need to submit any documentation.

You will not incur any costs as a result of the notification.

Report the theft to the Citizens Advice Bureau or the police.

You must report the theft immediately.

local identity card authority

Service hotline for the ID card and the online ID function

Phone +49 1801 333333

E-mail eID_buergerservice@bmi.bund.de

Opening hours

Mon 08:00 - 17:00

Tue 08:00 - 17:00

Wed 08:00 - 17:00

Thu 08:00 - 17:00

Fri 08:00 - 17:00

• § Section 27(1)(3) of the Identity Card Act (PAuswG)

• Information on the new ID card on the ID card portal of the Federal Ministry of the Interior and for Home Affairs (BMI)
• Information about the theft of ID cards on the ID card portal of the Federal Ministry of the Interior and for Home Affairs (BMI)

Federal Ministry of the Interior, for Building and Home Affairs