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Questions and answers

The service portal provides citizens and businesses with up-to-date information on administrative services provided at federal, state and municipal level. Furthermore, it gives you central access to online services and forms that are already available. The service also includes a directory of public and municipal authorities. The service is continuously being developed and improved.

The service portal provides citizens and businesses with up-to-date information on administrative services provided at federal, state and municipal level. Furthermore, it gives you central access to online services and forms that are already available. The service also includes a directory of public and municipal authorities. The service is continuously being developed and improved.

  • What will I find on the service portal?

    Here you will find all important information on administrative services, such as

    • which administrative office is responsible for you
    • how the procedure works
    • which documents are required
    • which deadlines have to be met
    • which fees apply
    • opening hours, route options and much more.

    You can use it to prepare for your appointment with the authority or find out which matters can already be applied for online.

    Furthermore, we have put together the addresses of the state and municipal administrations for you and provide regular information on current issues from the state administration.

    Here you will find all important information on administrative services, such as

    • which administrative office is responsible for you
    • how the procedure works
    • which documents are required
    • which deadlines have to be met
    • which fees apply
    • opening hours, route options and much more.

    You can use it to prepare for your appointment with the authority or find out which matters can already be applied for online.

    Furthermore, we have put together the addresses of the state and municipal administrations for you and provide regular information on current issues from the state administration.

  • How do I search for administrative services?

    Two entries are necessary in the search box:

    1. Administrative service
    Please enter the administrative service you are looking for in the search box. Entering keywords is sufficient. After typing in the first few letters, results will already be suggested to you from which you can make a choice. More results will be displayed if you click on “More” or press the Enter key.

    2. Location
    To show you the responsible point of contact, the location where the service will be applied for must be entered. For example, the registry office in the place you were born is responsible for issuing the birth certificate. Alternatively, you can also enter the district or postcode in the location search. The results here will also be suggested after you have entered the first few letters. You can then select other locations in the list of results under “Locations”. Only general information will be shown if you do not enter a location.

    Two entries are necessary in the search box:

    1. Administrative service
    Please enter the administrative service you are looking for in the search box. Entering keywords is sufficient. After typing in the first few letters, results will already be suggested to you from which you can make a choice. More results will be displayed if you click on “More” or press the Enter key.

    2. Location
    To show you the responsible point of contact, the location where the service will be applied for must be entered. For example, the registry office in the place you were born is responsible for issuing the birth certificate. Alternatively, you can also enter the district or postcode in the location search. The results here will also be suggested after you have entered the first few letters. You can then select other locations in the list of results under “Locations”. Only general information will be shown if you do not enter a location.

  • Why am I unable to find certain administrative services?

    The administrative service you are looking for is probably not yet available on the service portal.

    Why is that? The Federal Government, states and municipalities provide a total of around 6,000 administrative services. Describing all administrative services in way that is correct and easy to understand is a long-term task. Furthermore, information from local authorities and points of contact must be supplemented. Public administration employees are working very hard to provide this information and keep it up to date.

    The administrative service you are looking for is probably not yet available on the service portal.

    Why is that? The Federal Government, states and municipalities provide a total of around 6,000 administrative services. Describing all administrative services in way that is correct and easy to understand is a long-term task. Furthermore, information from local authorities and points of contact must be supplemented. Public administration employees are working very hard to provide this information and keep it up to date.

  • Why am I unable to find a specific contact for my request?

    Not all Brandenburg municipalities and authorities are currently actively participating in the service portal. This is why their contact information is still missing. In these cases, we provide you with a general address of the location you are looking for. You can also find further information on contacts on the website of the location you are looking for, in the service portal’s directory of public and municipal authorities, or using an internet search engine.

    Not all Brandenburg municipalities and authorities are currently actively participating in the service portal. This is why their contact information is still missing. In these cases, we provide you with a general address of the location you are looking for. You can also find further information on contacts on the website of the location you are looking for, in the service portal’s directory of public and municipal authorities, or using an internet search engine.

  • How reliable is the information on the service portal?

    The service portal information serves as general orientation and provides useful information on administrative services. It does not replace legal provisions or advice from the competent authorities. Further information can be found in the liability exclusion.

    The service portal information serves as general orientation and provides useful information on administrative services. It does not replace legal provisions or advice from the competent authorities. Further information can be found in the liability exclusion.

  • Can I deal with my request online?

    If there is an online application for an administrative service, it will be linked in the “Form” information area. You will be forwarded to the application by clicking on the link. The range of online applications and forms is being continuously extended; however, they are not yet available for every request and in every location.

    If there is an online application for an administrative service, it will be linked in the “Form” information area. You will be forwarded to the application by clicking on the link. The range of online applications and forms is being continuously extended; however, they are not yet available for every request and in every location.

  • How can I report an error?

    If you want to report an error, please use the “Reporting an error” form under “Service” at the bottom of the page.

    If you want to report an error, please use the “Reporting an error” form under “Service” at the bottom of the page.

  • How can I get in touch if I have questions about an administrative service?

    If you have questions about an administrative service, please use the point of contact given for the respective service.

    If you have questions about an administrative service, please use the point of contact given for the respective service.

Last update: 06.10.2021
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